Below you will find key resources and supporting documents for councils for the CouncilMARK™ Programme.
The prospectus that outlines the key features of the Programme and how councils can get involved.
Performance Assessment Framework
This document contains detailed information on the performance system and indicators for council assessments and the indicative cost of an assessment.
The CouncilMARK™ rating and grading interpretation was finalised by the Independent Assessment Board (IAB).
A one-page summary of the Programme, including the priority areas, the cycle of continuous improvement and the high-level timeline.
Frequently asked questions and answers about the CouncilMARK™ local government excellence programme.
A list of terms and definitions.
The New Zealand Local Government Survey was established in 2014 as one gauge for measuring the ongoing health and performance of the local government sector.
In addition, the Institute for Governance and Policy Studies, School of Government, VUW release the results of its Public Trust Survey in March 2018. It is interesting to note that compared to two years ago, New Zealanders are now more trusting of local government (page 9). Click here to read the survey.